Frequently asked questions & answers

Do you accept payment by credit card?

We accept all current cards such as Maestro, Mastercard, Visa, Postcard and American Express. We also accept cash (in CHF or Euro).

How are the classes put together?

We rely on the information given to us by the parents regarding the children’s ability and experience. Please also use the Swiss Snow League guidelines, available on our homepage, which outline the relevant levels. If the instructors find the level is not appropriate during the first lessons, it is possible to change.

Can siblings be in the same group?

Children are allocated to groups based on skill. Should your children have similar skills, please communicate your wish for them to be in the same class to the instructor in charge on the first day.

Are refunds given if my child does not enjoy the lessons?

Refunds are granted only on presentation of a medical certificate. We suggest purchasing a trial ticket for a single lesson which can be extended at Ski School Office (Schnupperticket) once you know if your child would like to continue lessons.

Is it possible to join a class during the week?

Non-beginners may join a group on any day. Fridays are not ideal as it is race day and the last day of the weekly lessons. Group classes for total beginners are only available starting from Sunday or Monday.

Is it possible for parents and their children to partake in parallel group classes?

Yes, classes for adults and children start and end at the same time.
Meeting points are close to each other. Children can be taken to the ski school office and be picked up by a kindergarten teacher. All classes end at 12.30pm and children are supervised until picked up by a parent.

Does the price for lessons include a ski pass?

Use of the magic carpets in the beginner area is free of charge.

Use of the button lifts in the same area require a separate ski pass, Ski passes for lessons on the mountain in the ski area can be purchased at the train station or at the cable car station Männlichen in the village and include train travel, and all lifts in the ski area.

Children up to 7 years old are entitled to a free pass (Piccolo Pass), obtainable from the ski school office or at the train station.

From what age can children participate in ski or snowboard lessons?

We accept children from 4 years and up for ski lessons. For snowboard group lessons we recommend a minimum age of 8 years. By mutual agreement, younger children may be accepted.

Do you also have Dutch speaking instructors?

We have a number of Dutch speakers. However, we cannot guarantee that your child will be placed with one for group lessons. For private lesson bookings it is easier to organise an instructor whose language matches a learner's language. Please communicate your needs at the time of booking.

Is it possible to request a specific instructor?

At the time of booking we are happy to make note of any specific requirements. While it may be more difficult to satisfy these for group lesson bookings, we try to meet your needs as best as we can.

Do children need to bring a snack?

Classes held at the Beginners Area take a break at our Ski School House where the children receive a drink and a snack.
Classes who ski up in the ski area need to take. CHF5.00 to buy a drink during break time up on the mountain.

Where is ski equipment available for hire?

Several sport shops in Wengen offer equipment for hire.
Ski School Wengen collaborates with Central Sports or Alpia Sport where everything needed is available. We offer our guests a discount voucher upon booking.

What about lunch for children?

The Tourist Center takes reservations for children to have lunch and to go to the creche. Please inform your child's snowsport instructor directly of any such reservations. Your child can be taken directly to the Playhouse after the lesson.

At what level does a child need ski poles?

From level 'Blue King’ and up.

When is the ski race?

The ski race is on Friday at the conclusion of the week's lessons.

Detailed information on time and place will be supplied by the individual snowsport instructors.