Frequently asked questions & answers

Do you accept payment by credit card?

We accept all current cards such as Maestro, Mastercard, Visa, Postcard and American Express. We also accept cash payment in CHF or Euro.

How is the class formation made?

We rely on the information provided by parents on the ability and experience of their children. In addition we use the Swiss Snow League guidelines. For more information, please see level descriptions outlined on our website. If it becomes obvious that unsuitable level was picked, it is possible to make a change.

Can siblings be in the same group?

Children are allocated to groups based on skill. If your children have similar skills, please speak to the instructor in charge of the first day and let him/her know you would like your children to be in the same class.

Are refunds given if my child does not enjoy the lessons?

Refunds are available only on the basis of a medical certificate.
'Trying-out' tickets for a single lesson are available (Schnupperticket).
These can be extended at the Ski School Office once you know whether the classes have been a success experience for your child.

Is it possible to join a class during the week?

Non-beginners may join a group on any day. Fridays would not be ideal as that is race day. Entry to group classes for total beginners is only available on Sundays or Mondays.

Is it possible for parents and their children to take part in parallel group classes?

Yes, classes for adults and children start and end at the same time.
Meeting points are close to each other. Children can be taken to the Ski School office and be picked up by a Kindergarten supervisor. All classes end at 12.45 pm and children are supervised until picked up by a parent.

Does the price for lessons include a ski pass?

Use of the conveyor belts (magic carpets) in the Beginners Area is free.
There is a small fee for using button lifts in the same area (tickets can be bought by the lift).

If you or your child are going up the mountain for the lesson, you will need a lift pass which includes traveling on trains, cable cars and chairlifts. Lift passes can be purchased at the the Railway station or the Männlichen Bahn station in the village.

Children up to 6 years old can get a Piccolo Pass (Skipass) from the Skischool Office (Skipass).

From what age can children participate in ski or snowboard lessons?

We accept children from 4 years and up for ski instruction.
For snowboard group lessons we recommend a minimum age of 8 years.
By mutual agreement, younger children may be accepted.

Do you employ Dutch speaking instructors?

We have a number of Dutch speakers, however we can’t guarantee that your child will be placed with one. It is easier to organize an instructor whose language matches a learner’s language for private lesson bookings than for group ones. Please let us know any language needs at the time of booking.

Is it possible to request a specific instructor?

At the time of booking we are happy to make note of any specific requirements.
While it may be more difficult to satisfy these for group lesson bookings, we will do our best to meet your needs wherever possible.

Do children need to take a snack with them?

Classes held at our Beginners Area take a break at our Ski School House where the children receive a drink and a chocolate bar.
Classes who ski up the mountain need to take ca. CHF 5.00 to buy a drink during break time up the slopes.

Where is ski equipment available for hire?

Several sport shops in Wengen offer equipment for hire.
Ski School Wengen collaborates with Central Sports where everything needed is available. They supply discount vouchers to Ski School which we make available to our guests.

What about lunch for children?

The Tourist Center takes reservations for children to have lunch and to go to the creche. Please inform your child's snowsport instructor directly of any such reservations. Your child can be taken directly to the Playhouse after the lesson.

At what level does a child need to take poles to a lesson?

From level 'Blue King' and up. More inforamtions about levels

On which day is the ski race?

The ski race is on Friday at the conclusion of the week's instruction.
Detailed information on time and place will be supplied by the individual snowsport instructors.